Hello HubSpot Community,
I am writing to seek your expertise regarding an issue I’m facing with syncing leads from Meta Ads to our HubSpot account. We are currently on the Starter Plan.
We are experiencing a consistent delay of approximately 30 minutes from the time a lead submits a form on our Meta Ads until they appear as a contact in HubSpot.
I have already taken the following steps to troubleshoot the issue:
Verified that our Facebook Ads account is correctly connected to HubSpot.
Confirmed that lead syncing is enabled for the correct Facebook page in the HubSpot Ads settings.
Checked for any error messages in the lead syncing tab, and there are none.
Despite these checks, the 30-minute delay persists. This delay is impacting our speed-to-lead and our ability to engage with new prospects in a timely manner.
I’ve noticed in other community discussions that some users have experienced similar delays. Is this a known issue, and are there any recommended solutions to improve the sync time?
Any advice or guidance you could provide would be greatly appreciated.
Thank you