Hi everyone,

Over the past few weeks, our sales team noticed that the HubSpot Sales Outlook desktop add-in no longer shows any records under “Search current associations” when trying to log an email — not only Tickets, but also Contacts and Companies.

This feature used to work perfectly until recently. Now, the add-in opens, but the search field remains empty (no results for any object type).

Has anyone else experienced this issue recently?

We’ve already verified that:

• 
  

  The add-in is authenticated and connected correctly.

  
  


• 
  

  The inbox connection and CRM sync are active.

  
  


• 
  

  The users have Ticket access inside HubSpot (they can view/edit Tickets via the web UI).

  
  

Could this be related to a new limitation for Free HubSpot accounts, or is it a temporary bug?

Any update or confirmation from HubSpot staff would be greatly appreciated.

Thanks in advance,

Frigyes