Hey folks,

I run a boutique private driver business in Bangkok, focused mostly on tourists and business travellers needing high-touch service. We’re not a tech startup — just a small team trying to compete with big-name travel apps by being obsessively focused on customer experience.

Here are a few things we’ve implemented to keep reviews consistently positive (and avoid chaos):

1. Pre-arrival WhatsApp Coordination – We send guests exact pickup instructions with a photo of the driver, license plate, and estimated traffic time. No confusion at the airport, even if they don’t speak Thai.

2. Post-Ride Feedback Loop – We use a simple Google Form embedded in the thank-you message. Fast, mobile-friendly, and we get 60–70% response rate. Lets us fix small issues before they go public.

3. Anti-Uber” Trust Building – We share driver bios (with real photos), so travellers know who’s picking them up. It’s small, but people love that human touch.

4. Training for Cultural Context – Thailand has many unspoken customs. We train our drivers on how to politely assist foreign travellers who might not know what’s considered rude or respectful. Soft skills matter more than people think.

5. Consistent Availability During High Season – During peak travel months, we pre-assign float drivers so if someone calls in sick, there’s no service disruption. This really helped during recent Songkran.

You can check out how we structure our private driver services in bangkok — still a work in progress, but it’s been helping us keep quality up as demand grows.

Curious what others here are doing to maintain high service standards, especially those in logistics, hospitality, or home services?