Hi, we are settting up HubSpot Service these days, and we are currently testing Customer Agent in our Sandbox env.

Have anyone found out if it’s possible to get the feedback from the customer back to the ticket if the customer click on the button: “Yes, that was helpful”:

If the customer clicks “No …”, the ticket is managed properly by HubSpot, this comment is added and ticket gets new status:

I would like to set the ticket to status “closed” if the customer clicks the “Yes” button, but I have not found it possible. Perhaps someone else has found a solution to this?